Q: How do I track my order?
A: When your items ship, you will receive an email with a tracking number and a link to follow the progress of your shipment.

Q: What should I do if I receive a damaged or incorrect item?
A: Do not hesitate to contact us at support@swordstore.us or by phone at 618-370-0006. In your email, please include your order number and a description of the problem. We’ll get a replacement out for you right away, or issue a refund if that’s preferred.

Q: How do I return an item?
A: Kindly follow the detailed instructions under our Return and Refund Policy on how to return items. Be sure that the item is in its original condition and its packaging.

Q: How do I change or cancel my order?
A: In case of any modification or cancellation of the order, please inform us as quickly as possible. We cannot modify or cancel any order that has been processed and/or shipped out.

Q: What kind of payments do you accept?
A: We accept a range of payment options, which include credit/debit cards, PayPal, and other means elaborated on our payment page.